One week of trading and already outstanding customer reviews, Drain Doctor has reason to celebrate the launch of its new business, providing a 24/7 plumbing and drainage service to local homeowners and businesses in and around Horsham.
Drain Doctor owner Will Melliard, who has practised customer care for over 19 years, is determined to bring a world class customer experience to the region by delivering an unforgettable service every day to every customer they work with.
Prior to the acquisition of his new Drain Doctor franchise, Wil began his career working for Harley Davidson as a mechanic, followed by positions in customer service and aftersales for over a decade. He then took a career change and went into the plumbing sector as a business manager, and then as a general manger in drainage to focus on enhancing the customer service.
The Horsham based Drain Doctor has two technicians, two support staff and two branded vans, which are fully equipped with new high-pressure water jetting units and CCTV drain survey equipment. Will’s wife, Becky, will also be involved in the marketing side of the business.
Born and bred in Horsham, Will wanted a new challenge and business opportunity that allowed him to achieve his goals without having to start from scratch. He chose to go down the franchising route and make an investment in a sector which was recession proof and with a brand that was well-known and growing fast. Drain Doctor fitted the bill as it was part of ‘Neighborly’, the world’s largest franchisor of home service brands, with a strong company ethos and Code of Values founded on integrity, respect and customer service.
Will said: “Having worked in the plumbing and drainage industry for the past decade, I understand the importance of providing great customer service in order to set your business apart from others. I believe this to be the lifeblood of any organisation and it will be a priority for my new Drain Doctor business. I hold firm to a set of values centred around integrity and honesty and this will set the tone for my style of management and engagement with both colleagues and customers.
“I am really looking forward to getting stuck in and being a key player in the local West Sussex community, where I will deliver, not only best in class customer service, but also reinvent the reputation of a tarnished industry. The future is exciting and having the wider support, expertise and resource available from Neighborly and other Drain Doctor franchisees, gives me both confidence and peace of mind.”
Pierre Jeannes, Vice President of Operations for Drain Doctor, added: “We’re proud and delighted to welcome Will to our close network and are looking forward to supporting him throughout his exciting new journey with us. With William’s proven experience in customer service and the plumbing and drainage industry, coupled with his commitment and enthusiasm to make the business work, he exemplifies the kind of franchise owner that we look for across our industry and shows others the fantastic possibilities that exist in our growing network.”
When Will’s not busy with Drain Doctor Plumbing, he enjoys his fitness, playing the piano and spending time with his two young children.
Drain Doctor is the UK’s leading full service combined commercial and domestic plumbing and drainage organisation with over 50+ franchise locations, providing a national service across the UK.
For further information about Drain Doctor and the services it offers, visit Drain Doctor Horsham or call 01403 336 155.